Over the years that I have been involved with Tekmar Solutions, our customers are here for the long term.  The reason escaped notice until recently.  It is a customer persistence, customers keep working with Tekmar for big projects, managed services and small break fix jobs over many years.  Not only our getting the job done, which is what a technology practice is supposed to do, we help users get the most out of their systems.  It has to do with loyalty, integrity and excellence.  This article discusses what we’ve found with some deep looking into more than twenty years in the technology business.

even with social distancing…

Companies with a customer focused persistence have an obsessed fanatical zeal, an energetic and unflagging enthusiasm, about customer experience and success through delivered results. Customer persistence is the necessary to be a partner rather than another vendor or a consultant.  It is a loyalty in purpose, an unflagging integrity to see the job done, and a dedication to excellence.

It’s about deeply understanding, having the ability to perceive and explain the meaning or the nature of somebody or something, critical to our customer.  A dedication to our customers purpose, in fact we make it our own and stay focused until the highest level of achievement is reached.  Sometimes called duty, Tekmar Solutions, takes its performance seriously.

Loyalty –

Integrity –

Excellence –

Not just our customer’s business goals and ambitions, your pain points, and the value you want to deliver to your customers.  Customer persistence is about understanding how our customers measure success.  Including their stated goals and unspoken needs, integrity means being consistent and diligent in helping your customers achieve their business outcomes.  Having the ability and prescience to help your customers gain a competitive edge.

Grasping and understanding what our clients want for their customers allows us to deliver excellent outcomes again and again.  Having a dedication to excellence as a cornerstone means constantly producing clear results.  As a foundation it allows Tekmar to operate with integrity in our business relationship, staying loyal to our customers purposes.  Customer persistence is key to getting the most value out of technology.